Frequently Asked Questions
Everything you need to know about your next style upgrade.
How do I determine my correct size?
We provide a comprehensive sizing chart on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific garment measurements listed in the description.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed as store credit or a refund to your original payment method, while exchanges for different sizes are always free.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental U.S. Once your order ships, you will receive a tracking number via email to monitor your package's progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How should I care for my PrettyLitter garments?
To maintain the quality of your clothes, we recommend washing in cold water with similar colors and hanging to dry. Specific care instructions can be found on the inner label of each piece.
Can I modify or cancel my order after it has been placed?
We aim to process orders as quickly as possible. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.